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Policies

 Terms and Conditions, Privacy Policy & Refund and Exchange Policy

 

TERMS OF SERVICE

By using this website, you agree to the terms and conditions contained in these legal notices and in the Privacy Policy. Please read these terms carefully.

We reserve the right to add, delete or otherwise modify portions of these terms at any time, so please check it regularly. Last updated March 15, 2022.

Information about us: This website is operated by Essential Kitchen (“Essential Kitchen”, "We", "Us", "Ourselves" or any generic term or phrase). Our offices are located at 109 Pitt St. Cornwall, ON K6J 3P4. Access: Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service provided on this website without notice. Essential Kitchen will not be liable if for any reason this website is unavailable at any time or for any period.Disclaimer:This website has been prepared solely for the purpose of providing information about Essential Kitchen, its services, products, promotions, offerings and other related information. Essential Kitchen makes no representation or warranty of any kind including as to the completeness or accuracy of the information this web site contains. In particular, you should be aware that while we make efforts to keep information current and accurate, this information may be incomplete, may contain errors or may have become out of date. Essential Kitchen makes no commitment, and disclaims any duty, to update any of the information on this web site. To the extent permitted by law, we and third parties connected to us hereby expressly exclude all conditions, representations warranties and other terms which might otherwise be implied by statute, common law or the law of equity.Liability:

This website is provided on an “as-is”, “as-available” basis and we shall have no liability for any direct, indirect or consequential loss or damages incurred by any user in connection with this website or in connection with the use, inability to use, or results of the use of this website, any websites linked to it and any materials posted on it, whether caused by tort (including negligence), breach of contract or otherwise.You agree to defend, indemnify and hold Essential Kitchen and its respective partners, members, contributors, organizers, directors, officers, employees, representatives, agents, licensors, advertisers, suppliers and operational service providers (collectively, the “Company Indemnitees”) harmless from any and all claims, liabilities, damages, losses, costs and expenses (including reasonable attorneys’ fees), arising in any way out of or in connection with (a) your use of this Site or (b) your breach or violation these Terms and Conditions. Essential Kitchen reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and all negotiation for its settlement or compromise (as applicable), and in each such case, you agree to fully cooperate with us upon our request.

YOUR USE OF THIS SITE IS AT YOUR OWN RISK. YOU UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PERMISSIBLE BY LAW, THE COMPANY AND THE COMPANY INDEMNITEES SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE OF ANY KIND, DIRECT OR INDIRECT, IN CONNECTION WITH OR ARISING FROM THIS SITE, THE SITE MATERIAL, THE SITE SERVICES, THE USE OF THIS SITE OR FROM THESE TERMS AND CONDITIONS, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES.

Intellectual Property:Unless otherwise noted, this website as well as the content and layout of this website are the exclusive property of Essential Kitchen or are used with permission and may not be reproduced or distributed, in whole or in part, without the prior written consent of Essential Kitchen, except for personal (and not commercial) display and use.

Links to Other Materials: Some of the links available to you through this website will allow you to leave the Essential Kitchen website. Such external internet sites and the material are not under the control of Essential Kitchen, and Essential Kitchen makes no representations and disclaims all liability with respect to such sites and materials. The links are provided only for your convenience, and their inclusion does not constitute nor imply approval or endorsement by Essential Kitchen of the sites or their content. You may not provide hyperlinks to this web site without the prior written consent of Essential Kitchen.

Jurisdiction and Applicable Law:The courts of Ontario situated in the City of Toronto will have exclusive jurisdiction over any claim arising from, or related to, a visit to this website. These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by, interpreted and enforced in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

 

PRIVACY POLICY

At Essential Kitchen, we are committed to maintaining the privacy and security of personal information we may collect from time to time. This Privacy Policy explains how Essential Kitchen may collect, use and disclose your personal information.

Personal information we collect and how we use it:You are under no obligation when you visit www.essentialkitchen.ca (our “Website”) to provide any personal information to Essential Kitchen, however you may not be able to take advantage of some of our Website’s features without providing some personal information. We may receive and store certain types of information when you interact with our Website. For example, like many web sites, our Website uses “cookies,” and we obtain certain types of information when your Web browser accesses our Website We may also collect personal information about you when we interact with you outside of our Website. For example, when you communicate with us, we will collect the personal information necessary to process your request or respond to you. If we collect personal information from or about you, we will only use such personal information for the following purposes:• to improve your experience with our Website or our services to you generally;• to communicate with you about our favourite recipes, all things cooking, our services, class offerings, promotions, products or your transactions with us• to respond to any of your communications;• to process and administer any transaction that you have entered into with us;• to comply with legal and governmental requirements; and if we intend to use your personal information for any purpose not specifically identified above, unless such purpose is self evident at the time you have provided your personal information, we will inform you of the purpose and, to the extent possible, give you options about how the personal information that you provide us may be used. We will keep your personal information as accurate, complete and up-to-date as necessary for the purposes for which it is to be used.

Disclosure of your personal information:Except as described in the paragraph below, we do not sell, rent, or trade your personal information to third parties. However, we may share personal information with our affiliates and service providers solely for the purposes described in this Privacy Policy. Any third party service providers will be subject to contractual or other appropriate means to ensure compliance with this Privacy Policy and all applicable privacy laws. We may use third party service providers located outside of Canada, including in the United States (e.g. to coordinate warranty services) In the event that we, or any of our assets, are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, your personal information may be one of the transferred assets. The entity acquiring your personal information shall be required to only use and disclose your personal information in compliance with this Privacy Policy.

Legal disclosure:Please note that Essential Kitchen will fully cooperate with any court order or other legal process and will provide your personal information to the extent required in any legal proceeding. We also release account and other personal information when we believe such release is appropriate to protect us from fraud or other harm, to enforce our contractual rights against you or to otherwise protect our rights, property or safety of us, our Website users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Security:We use industry recognized physical, technical and organizational security safeguards to protect the personally identifiable information that you have provided to us from loss, misuse and unauthorized access and alteration. If you are required to transmit sensitive information (such as credit information) to us through our Website, we will provide you access to our secure server that allows encryption of your data as it is transmitted to us. We will protect personally identifiable information stored on our servers from unauthorized access using commercially available computer security products (e.g., firewalls), as well as carefully developed security procedures and practices. Links to other sites:We may add external links to other related web sites. We will certainly try to link to web sites that maintain the same high regard for privacy on the Internet as we do; however, we are not responsible for the content that may be on such linked sites. Additionally, the existence of any external link does not suggest that Essential Kitchen endorses the linked company, product or service.

Privacy Policy Changes: While your personal information will only be used and disclosed for the purposes identified at the time of collection or described in this Privacy Policy at the time of collection, we may change this policy at any time and from time to time. Any such change may impact how we may use and disclose any personal information collected following such change, so please review this policy periodically. We retain the flexibility to update this policy. Contacting us and accessing your personal information:If you wish to contact us about our privacy practices, wish to access, update or amend your personal information or want to find additional information about the policies and practices we utilize for services providers which are located outside of Canada, please contact us as follows: stacia@essentialkitchen.ca

REFUND & EXCHANGE POLICY

All event tickets purchase are non-refundable.  All event tickets purchased are transferrable to another individual.

Returns of New and Unused items

We want you to be totally satisfied with your purchase and we understand that you may purchase, or receive an item as a gift, and this item just isn’t right for you.

If that's the case, we are pleased to offer hassle-free exchange, store credit, or refund on unused, re-saleable products, in original packaging within 14 days of purchase.

Exemptions: Sale items, Holiday-themed items, perishable goods such as oils, extracts, herbs and spices are final sale and cannot be returned.  Returns with a gift receipt will be eligible for a store credit and/or exchange only.

To complete your return, we require a receipt or proof of purchase.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. Please pack your item carefully as we cannot guarantee that we will receive your package in good condition. Only products returned to us in original packaging, unused and in saleable condition are eligible for return.

Once your return is received and inspected, we will notify you that we have received your returned item and whether the item has been approved for return. If approved, your refund or exchange will be processed.

Returns of Used items

We will gladly take back any item that has a manufacturer’s defect unless the manufacturer has an explicit policy about their returns.  In these cases, we will assist where possible, guiding you through the process to follow directly with the manufacturer.  

If you need to replace a defective item, send us an email at stacia@essentialkitchen.ca with photos of the item and your proof of purchase.

If you are wondering about the status of your return, please contact us at stacia@essentialkitchen.ca.

 

Events Safety Policy

Allergens

Essential Kitchen will make clear to all participants of any unusual or likely allergen specific foods used in our classes, tastings and demonstrations.  It is our customers responsibility to inform our staff of any particular allergies.

Knife & Kitchen Safety

Confirmation emails will be sent once an event is booked.  If applicable knife and kitchen safety guidelines will be included reviewing basic safety information in order to protect our customers.  These guidelines will also be reviewed at the commencement of each hands-on class.

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